About Us
15 Years Leading CCM Transformation
A Pathway to Modernization and
New Revenue Streams
Discover unparalleled high volume printing services and a suite of cutting-edge solutions designed to streamline your business processes and boost revenue. At Racami, we offer a comprehensive range of products, including document processing, workflow management, storefront optimization, bill payment systems, archiving solutions, and document composition tools. Whatever your customer communication goals may be, we have the perfect solution to meet your needs. Embrace the pathway to modernization and success with Racami’s industry-leading services.
2008
The Start
Our Story
Hani founded Racami LLC in 2008, to provide applications, innovative support and managed services to clients in a broad array of industries across North America, Europe and Asia. A visionary leader, Hani has the business, production and technology skills to enable the delivery of truly differentiated benefits to Racami clients worldwide.
2010
CIS was born
On 2010, a preliminary version of the leading Alchem-e™ system was born. Back then it was CIS or Customer Information System.
2012
The Growth Phase
From 2012 – 2018 the company’s sole focus was growth. We wanted to become the leading provider of ADF and multi-channel software for print service providers and in-plants in the country.
2018
Alchem-e Rebrand
We decided to rebrand CIS to Alchem-e™ to refresh our look but most importantly so that our offerings and brand could fully reflect what we do and how we wanted to grow and evolve as a company
2021
Launching Alchem-e Pay
In 2021, we launched our first cloud product, Alchem-e™ Pay, a multi-channel payment experience platform for governments, utilities and print service providers.
2022
Edge Acquisition
Racami acquired Conveyance Platform from Canon in 2022. The platform automates commercial printing and book manufacturing processes. Racami is rebranding the workflow automation product as Alchem-e™ Edge. The acquisition includes Canon Solutions America’s transfer of ownership of the intellectual property and product support for existing Conveyance customers to Racami.
2022
Launching Alchem-e Proof
In late 2022, we decided to launch another cloud product! This time a cloud-based proofing solution for production and creative teams called Alchem-e Proof.
2023
Doc Creator
In 2023 we launched our third cloud product: Alchem-e Doc Creator! A simple document composition system for businesspeople.
“Racami is a big part of the future for us. We’ve done the research and we know there is demand with our existing clients for these value-adding services.”
Andy Pallotta
MassPrinting, President
“A common challenge we hear from our clients and prospects today is that they need visibility, security and control of their client communications with speed to market and 100% accuracy. This all needs to be achieved while allowing what we, as print manufactures, do well, which is to produce these programs in the most effcient manner for our production teams by utilizing a standardized workflow within in a single tool. Alchem-e™ does exactly that. There is a ton of functionality native to Alchem-e™”
Jared Mascarenaz
IC Group, Vice President of Technology Solutions & Business Development
“I‘ve found it hard in recent years to get help from any of my vendors without having to wait weeks or months for a response. Racami has been refreshingly different! The whole team are always quick to respond to me and amazingly fast to come back with a fix. I just wanted to say thank you for being a bright shining star compared to all the rest!”
Joy Hampton
“Our first goal with Racami was to replace our existing workflow and reduce our reliance on our print company partners for new client set-up. The product stood up to the challenge and has performed very well for us.”
Bill Crowley
MassPrinting, Vice President of Sales
“I can do 4 times the volume in a day with the same amount of people than I could when we fist engaged. And I can be confident of an accuracy level that’s off the charts ridiclous.”
Phil Deats
Diverse Education Resources, Owner
“We can turn around some client change requests in a day now, where before it could take weeks or months.”
Julie Webster
MassPrinting, Vice President of Finance and Operations
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Explore Our Products
Proofing
Alchem-e Proof is a SaaS-based leading proofing system designed to support creative and production teams throughout the creative and job approval process.
Payments
Alchem-e Pay is a multichannel payment processing platform that automates your digital bill presentment, acceptance, and payment collection.
Book Manufacturing
Alchem-e Edge prepares jobs for efficient production and communicates real-time order status throughout the manufacturing process.
Document Composition
Alchem-e Doc Creator is an intuitive composition tool for business people that excels at handling intricate transactional documents and marketing communications
CCM
The Alchem-e Ops Platform connects the critical technologies you use to communicate with consumers in the offline and online worlds.