Atlanta, Georgia—On Wednesday February 6th, Racami, the IT services and software company released an enhanced version of its Alchem-e™ software platform. The new version helps direct marketers, transactional processors, book publishers, and corporations onboard jobs faster, manage multiple facilities, secure data, and simplify their environments by combining products from different companies into a master system.
"Communicating with customers through multiple channels is a complex undertaking that is simplified with technology", states Matt Mahoney EVP for Racami. "The effectiveness of the departments responsible for customer communications plays a huge role in how consumers perceive the companies they do business with." Due to this, Racami is creating new ways for corporations to manage outbound and inbound communications so these departments can meet their obligations and reach their goals." Matt continues by saying "think about all of the tools that companies acquire to manage data, manufacture communications, distribute them through multiple channels, track the activity, and perform analysis. It’s a huge investment and companies end up with a mixed bag of products that are poorly integrated. Alchem-e™ addresses this problem by combining an integration platform with functions that perform the work. Additionally, Alchem-e™ creates an environment where companies can add and remove software and hardware more easily and potentially save money on annual support, upgrades, migrations, and training when they replace multiple products with one Alchem-e™ system."
Racami introduced Alchem-e™ ten years ago for the print and mail industry and continues to push the limits on dashboard and workflow management systems. Among the improved features are:
About Racami—Racami LLC is an innovative multi-national software and IT services company that improves the performance of customer communication processes and advances multi-channel initiatives. Racami is revolutionizing the way customer communications are produced and distributed using their flagship customer communications management (CCM) platform Alchem-e™. In addition to their software, Racami provides industry specialized professional services and software development for insurance, financial, healthcare, book publishing, and marketing companies.
For more information, please visit www.racami.com or email us at firstname.lastname@example.org