Customer Experience Management Reimagined.
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Improve the Customer Experience
Connect All Important Business Systems into a Single Platform
Grow faster by nurturing customer relationships
Communicate with people at precise points in time and in their preferred ways with easy to use tools. Setup automated workflows to manage communications across multiple channels. Achieve your goals faster by creating positive interactions with your customers, members, citizens and patients.
Connect all your important business systems to a single platform
The data you need is at your fingertips for analyzing and creating the playbooks and journeys that create happy customers. Bring together all your data for analysis and to determine the next best actions for increasing profit and customer satisfaction. Any data, any application, any platform is connected to the Alchem-e CXM system giving you a comprehensive view of real-time and historical customer communications.
Make it easier for business people to manage customer communications
The Alchem-e CXM cloud platform provides easy to use tools to create and manage content, set up cross channel communication workflows, and view the status of activities for files, jobs, print and digital output. You can drill all the way down to the consumer level to see the important interactions and touch points.
Deliver value in every communication
Exceed the expectations of your audiences by delivering information and making it easy for them to do business with you. Empower your business to use data, create content, and automate workflows that drive engagement and commerce. View the results, make adjustments, and you’ll get better every time.
Comply with regulations
It is more important than ever to make sure that every communication you send is accurate, timely, and sent to the right person. Your teams will sleep well at night knowing that there is quality and reliability in the processes they set up. Satisfy yourself and your auditors with evidence of the content, document, channel, time, and recipient for every communication you send and receive.