“What’s the status of my job?” – it’s a question clients often ask of print and mail operations. Traditionally, inquiries like these are handled by an account representative who fields the client’s phone call, email, or text message.
Print and mail producers have been answering questions about document status forever, and now the questions extend to include digital messages. It’s no longer acceptable to answer clients an hour or two later…
Customers put a high value on positive and valuable engagements. They want relevant communications from companies with whom…
If you have fragmented technologies and workflows, you’ll have a hard time reaping the benefits that multichannel communications has to offer. Why?
We are only halfway through 2020 and we can say it’s been one of the most transformational years the world has experienced.
For organizations historically focused on print, the transition to multi–channel output has been accomplished in steps.
Do you remember when 99% accuracy used to be OK? Clients and end–users accepted occasional document processing errors.
Have you ever counted the steps in your document production process? You might be surprised at what it takes to get work out the door.
Let’s face it. A document production environment featuring equipment and software from multiple manufacturers is the norm in the customer communications business.