Not so long ago, producing a mailing meant printing addresses on labels, applying the labels, and taking the pieces to the Post Office. That was about it. Today…

We decided to compile a list of our all-time favorite 25 best customer experience quotes to inspire your team and delight your customers in 2021!

Production facilities in every industry are replacing manual processes with automation. Print/mail service providers and in-plant document centers are no exception.

Companies have invested millions of dollars acquiring, learning, and modifying software and hardware components they use to create and distribute high volume documents.

“What’s the status of my job?” – it’s a question clients often ask of print and mail operations.

Print and mail producers have been answering questions about document status forever, and now the questions extend to include digital messages.

Customers put a high value on positive and valuable engagements. They want relevant communications from companies with whom they choose to do business, and they want it on their terms.

If you have fragmented technologies and workflows, you’ll have a hard time reaping the benefits that multichannel communications has to offer. Why?

We are only halfway through 2020 and we can say it’s been one of the most transformational years the world has experienced.

For organizations historically focused on print, the transition to multi–channel output has been accomplished in steps.