Case Studies

Going Beyond Technology: Racami Plays Key Role in Successful Client Onboarding

With the help of Racami, IC Group successfully completed the transition in four months and met the client’s requirements for visibility into the operational process through the Alchem-e™ dashboard.

Automation Improves Document Processing Efficiencies for Insurance Companies

The people at MassPrinting are experts in policyholder communications for insurance companies. They work with property and casualty insurance carriers to help them with the challenges of document printing and…

Major Upgrades Drive Production Efficiency | American Family Insurance

American Family Insurance (AmFam) is a private insurance company based in Madison, Wisconsin.  AmFam strongly believes in having complete control of customer care and that includes the creation and distribution of the communications and…

White Papers

Managing Your Customer Communications

In this white paper, we look at the next evolution in CCM. We explore some of the key trends driving change, then discuss essential workflow components that modern service providers need to have on board.