Going Beyond Technology: Racami Plays Key Role in Successful Client Onboarding
With the help of Racami, IC Group successfully completed the transition in four months and met the client’s requirements for visibility into the operational process through the Alchem-e™ dashboard.
Managing Your Customer Communications
In this white paper, we look at the next evolution in CCM. We explore some of the key trends driving change, then discuss essential workflow components that modern service providers need to have on board.