Multi-channel
Delivery
Due to the expansion of communication channels, consumers now have more control than marketers over the buying process. Customers have more choices than ever before regarding how they receive information. Therefore, adopting a multi-channel marketing strategy is essential to reach your target audience. A multi-channel approach enables businesses to engage with customers across all their preferred platforms and devices. In fact, according to DataDrivenInvestor, 72% of consumers prefer connecting with brands and businesses through various channels.
Additionally, with the help of the Alchem-e™ system, users can create templates to personalize electronic communications, have a secure document archive for retrieval over the internet, and track deliveries through channels.
The Alchem-e™ platform offers multi-channel and preference management capabilities that allow corporations to send the right information using the right channel.
“Racami is a big part of the future for us. We’ve done the research and we know there is demand with our existing clients for these value-adding services.”
Andy Pallotta
MassPrinting, President
“A common challenge we hear from our clients and prospects today is that they need visibility, security and control of their client communications with speed to market and 100% accuracy. This all needs to be achieved while allowing what we, as print manufactures, do well, which is to produce these programs in the most effcient manner for our production teams by utilizing a standardized workflow within in a single tool. Alchem-e™ does exactly that. There is a ton of functionality native to Alchem-e™”
Jared Mascarenaz
IC Group, Vice President of Technology Solutions & Business Development
“I‘ve found it hard in recent years to get help from any of my vendors without having to wait weeks or months for a response. Racami has been refreshingly different! The whole team are always quick to respond to me and amazingly fast to come back with a fix. I just wanted to say thank you for being a bright shining star compared to all the rest!”
Joy Hampton
“Our first goal with Racami was to replace our existing workflow and reduce our reliance on our print company partners for new client set-up. The product stood up to the challenge and has performed very well for us.”
Bill Crowley
MassPrinting, Vice President of Sales
“I can do 4 times the volume in a day with the same amount of people than I could when we fist engaged. And I can be confident of an accuracy level that’s off the charts ridiclous.”
Phil Deats
Diverse Education Resources, Owner
“We can turn around some client change requests in a day now, where before it could take weeks or months.”
Julie Webster
MassPrinting, Vice President of Finance and Operations
Consult with
our experts
Want to chat about our products/services or share your thoughts with us?
Connect with our team today!
Provide a Flawless Experience
Across the Entire Customer Journey
Racami’s Alchem-e™ multi-channel capabilities enable businesses to prioritize brand interactions around their customers’ needs, making it easier for customers to connect with your brand.
Offer Visibility into Your
Customers’ Journey
Customers want to be seen and understood by your brand in order to form a relationship. The only way to set your business apart and acquire customer loyalty is to fully understand their needs and particular preferences. To achieve this, Racami’s Alchem-e™ multi-channel capabilities provide visibility into individual consumer preferences and communications that have been sent.
Real-Time Analytics & Reporting
Inside of Alchem-e™, brands can review the success of their multi-channel campaigns. The robust reporting and analytics capabilities allow decision makers to review performance and make adjustments to future jobs.
Centralize All Communications
in One Place
All users agree that Alchem-e™ strength relies on its robust customer communications capabilities and excellent performance under one roof. Organizations that choose Racami as their CCM / CXM software provider understand that their Alchem-e™ system will grow and evolve with their business.
Get to know more of
how Alchem-e™ works
Racami Brochure
Download our Racami brochure to know more about Alchem-e™ capabilities and other products
Explore Our Products
Proofing
Alchem-e Proof is a SaaS-based leading proofing system designed to support creative and production teams throughout the creative and job approval process.
Payments
Alchem-e Pay is a multichannel payment processing platform that automates your digital bill presentment, acceptance, and payment collection.
Book Manufacturing
Alchem-e Edge prepares jobs for efficient production and communicates real-time order status throughout the manufacturing process.
Document Composition
Alchem-e Doc Creator is an intuitive composition tool for business people that excels at handling intricate transactional documents and marketing communications
CCM
The Alchem-e Ops Platform connects the critical technologies you use to communicate with consumers in the offline and online worlds.