Customer experience (CX) has become a key priority for businesses, alongside security and cost efficiency. Companies are investing heavily in CX because it directly impacts profitability, customer retention, and satisfaction. However, as customer expectations evolve, businesses must find new ways to differentiate themselves, optimizing CX at every touchpoint—including traditionally overlooked areas like bills and statements, which are increasingly shifting to digital formats.

This white paper, sponsored by Racami LLC, examines how this heightened focus on CX is reshaping customer communications. It explores the role of third-party print service providers (PSPs) in producing, delivering, and tracking critical communications while navigating the shift toward digital adoption. By redefining their role as trusted partners, PSPs can create seamless and engaging experiences that connect with customers both digitally and in print.