Alchem-e Ops CCM Software
Automate processes
and gain deeper
customer insights
Alchem-e Ops is a cutting-edge
CCM software
Designed to revolutionize the print and mail industry. It offers a dynamic platform that supports the entire lifecycle of customer communications, from production to distribution.
With its graphically rich dashboard, advanced workflow management system, and automated processes, Alchem-e Ops empowers users with enhanced command and control capabilities, while optimizing efficiency and productivity.
Tailored for in-house print production centers, service providers, and marketing organizations, Alchem-e Ops offers a comprehensive suite of features. Its advanced workflow management system seamlessly tracks activity, automates tasks, and ensures secure data handling. This empowers your team with the necessary tools and information to perform their jobs more effectively, resulting in better outcomes and customer satisfaction.
Unlike other CCM solutions on the market, Alchem-e Ops eliminates the need for complex and costly migrations.
By integrating seamlessly into your current processes, Alchem-e Ops streamlines operations and maximizes efficiency without disrupting your existing infrastructure.
Learn More About Alchem-e Ops
Consult with
our experts
Want to chat about our products/services or share your thoughts with us?
Connect with our team today!
Intelligent Data Analysis
Alchem-e Ops boasts powerful data analysis capabilities, allowing it to process and interpret large volumes of complex data. By employing sophisticated algorithms, it identifies patterns, trends, and correlations, enabling businesses to make data-driven decisions with greater precision and accuracy.
Process Automation
Alchem-e Ops streamlines repetitive and time-consuming tasks, automating various business processes. This automation improves efficiency and frees up valuable resources, allowing employees to focus on more strategic and creative endeavors.
Enhanced Customer Experience
Alchem-e Ops enables businesses to gain deeper insights into customer behavior, preferences, and sentiment. This invaluable information can be utilized to personalize marketing strategies, improve customer service, and create tailored experiences that foster customer loyalty.
Security and Privacy
Alchem-e Ops places paramount importance on data security and privacy. It implements robust encryption protocols, access controls, and data anonymization techniques, ensuring that sensitive information remains protected from unauthorized access or breaches.
Alchem-e Ops CCM Implementation
Requirements Gathering and Solution (30 to 60 days for complex projects)
This phase begins with a kickoff meeting to set project goals. Stakeholder interviews and business process analysis help understand needs and improve workflows. A high-level solution is designed, considering technology and risks. Clear documentation and stakeholder approval set the project’s foundation.
Implementation (time varies, 30 days to 12 months)
Racami performs the implementation for a fee and professionally manages the activity using a formal approach. Development starts, translating requirements into a functional system. Quality assurance processes ensure desired results and stability throughout the process. User training and detailed documentation prepare users. Data migration and system integration are tested for smooth operation.
Testing throughout the project and final test before launching
Continuous automated testing maintains system integrity. User acceptance testing involves end-users for validation. Thorough testing for both performance and security makes sure the system is strong and reliable. The final comprehensive test instills confidence before deployment.
Go Live
Deployment is carefully planned to minimize downtime and impact on production schedules. Post-launch support addresses issues. Ongoing evaluation and optimization, based on user feedback and monitoring, ensures continued success. Regularly updated documentation aids support teams in efficient maintenance.
You can have Alchem-e Ops on the Cloud!
Enjoy easy access from any device with all that the cloud has to offer. Now tasks are accomplished at production speeds with parallel processing and scalable cloud architecture.
“Racami is a big part of the future for us. We’ve done the research and we know there is demand with our existing clients for these value-adding services.”
Andy Pallotta
MassPrinting, President
“A common challenge we hear from our clients and prospects today is that they need visibility, security and control of their client communications with speed to market and 100% accuracy. This all needs to be achieved while allowing what we, as print manufactures, do well, which is to produce these programs in the most effcient manner for our production teams by utilizing a standardized workflow within in a single tool. Alchem-e™ does exactly that. There is a ton of functionality native to Alchem-e™”
Jared Mascarenaz
IC Group, Vice President of Technology Solutions & Business Development
“I‘ve found it hard in recent years to get help from any of my vendors without having to wait weeks or months for a response. Racami has been refreshingly different! The whole team are always quick to respond to me and amazingly fast to come back with a fix. I just wanted to say thank you for being a bright shining star compared to all the rest!”
Joy Hampton
“Our first goal with Racami was to replace our existing workflow and reduce our reliance on our print company partners for new client set-up. The product stood up to the challenge and has performed very well for us.”
Bill Crowley
MassPrinting, Vice President of Sales
“I can do 4 times the volume in a day with the same amount of people than I could when we fist engaged. And I can be confident of an accuracy level that’s off the charts ridiclous.”
Phil Deats
Diverse Education Resources, Owner
“We can turn around some client change requests in a day now, where before it could take weeks or months.”
Julie Webster
MassPrinting, Vice President of Finance and Operations
Get to know more of
how Alchem-e Ops works
Racami Brochure
Download our Racami brochure to know more about Alchem-e Ops capabilities and other products
Explore Our Products
Proofing
Alchem-e Proof is a SaaS-based leading proofing system designed to support creative and production teams throughout the creative and job approval process.
Payments
Alchem-e Pay is a multichannel payment processing platform that automates your digital bill presentment, acceptance, and payment collection.
Book Manufacturing
Alchem-e Edge prepares jobs for efficient production and communicates real-time order status throughout the manufacturing process.
Document Composition
Alchem-e Doc Creator is an intuitive composition tool for business people that excels at handling intricate transactional documents and marketing communications
CCM
The Alchem-e Ops Platform connects the critical technologies you use to communicate with consumers in the offline and online worlds.