State of the Document Industry and a Look Ahead

State of the Document Industry and a Look Ahead

The continuing COVID-19 pandemic, an up and down economy, and changes in postal rates and delivery standards affected customer Communications Management (CCM) in 2021. Managing customer communications will be increasingly important in 2022 because customers expect...
Top 25 Customer Experience Quotes to Inspire You in 2024!

Top 25 Customer Experience Quotes to Inspire You in 2024!

The #1 priority for the majority of organizations is to improve the customer experience. But what exactly is the customer experience? According to Hubspot, “customer experience is the impression your customers have of your brand as a whole throughout all aspects of...
Automate or Else!

Automate or Else!

Production facilities in every industry are replacing manual processes with automation. Print/mail service providers and in-plant document centers are no exception. Automation is no longer a trend in mail and print. It is here. Providers must automate as much of their...
Is My Job Finished?

Is My Job Finished?

“What’s the status of my job?” – it’s a question clients often ask of print and mail operations. Traditionally, inquiries like these are handled by an account representative who fields the client’s phone call, email, or text message. To answer the question, the...
Where’s My Document?

Where’s My Document?

Print and mail producers have been answering questions about document status forever, and now the questions extend to include digital messages. It’s no longer acceptable to answer clients an hour or two later, after physically searching through the production...