by monina | Jun 30, 2026 | Blog
For years, enterprise leaders viewed print and mail sourcing decisions as a simple tradeoff. Companies choose between keeping the work in-house for total control or outsourcing it to gain scale and cost efficiency.Modern customer communications have entirely outgrown... 
by monina | May 29, 2026 | Blog
Every shop has a version of this story. A client calls. A customer service rep needs an answer. Someone in operations gets pinged. A production manager checks one dashboard. Another person pulls a report. Someone else checks whether the file was archived. Five... 
by monina | May 8, 2026 | Blog
The print and mail industry has a bad habit: it loves acronyms. Then it blurs them until nobody is sure where one category ends, and the next starts. That is exactly what has happened with CCM, ADF, and ECP. Vendors collapse them together. Buyers inherit the... 
by monina | Apr 27, 2026 | Blog
Many of print and mail teams are trying to solve the wrong problem. They think they need better composition, a better inserter dashboard, a cleaner handoff to postal software, or another reporting tool layered on top of the mess. Usually, that is not the real issue. ... 
by monina | Mar 17, 2026 | Blog
OPINION & EDITORIAL Matt Mahoney, COO, Racami Every few decades, something comes along that fundamentally changes productivity. The steam engine did it for manufacturing.Computers did it for office work.The internet changed communication and commerce. I think... 
by monina | Nov 7, 2025 | Blog
Introduction Replacing a legacy Automated Document Factory system is like performing open-heart surgery on your print and mail operations. It is high-stakes work that requires specialized knowledge. Many legacy ADF platforms are 15 to 30 years old. These systems...