Integration – The Big Challenge for CCM Service Providers

Integration – The Big Challenge for CCM Service Providers

All customer communication management (CCM) service providers and in-plant operations need to automate production and make the process more efficient. Modernized production is the only way to sustain growth and continue to be profitable. Companies that cannot automate...
State of the Document Industry and a Look Ahead

State of the Document Industry and a Look Ahead

The continuing COVID-19 pandemic, an up and down economy, and changes in postal rates and delivery standards affected customer Communications Management (CCM) in 2021. Managing customer communications will be increasingly important in 2022 because customers expect...