by monina | Nov 27, 2023 | Blog
“What’s the status of my job?” – it’s a question clients often ask of print and mail operations. Traditionally, inquiries like these are handled by an account representative who fields the client’s phone call, email, or text message. To answer the question, the...
by monina | Nov 27, 2023 | Blog
Print and mail producers have been answering questions about document status forever, and now the questions extend to include digital messages. It’s no longer acceptable to answer clients an hour or two later, after physically searching through the production...
by monina | Nov 27, 2023 | Blog
Customers put a high value on positive and valuable engagements. They want relevant communications from companies with whom they choose to do business, and they want it on their terms. These standards apply to the communications and marketing messages they receive,...
by monina | Nov 27, 2023 | Blog
If you have fragmented technologies and workflows, you’ll have a hard time reaping the benefits that multichannel communications has to offer. Why? Because information about consumers (content) goes through workflows to create personalized communications in the format...
by monina | Nov 27, 2023 | Blog
We are only halfway through 2020 and we can say it’s been one of the most transformational years the world has experienced. The coronavirus pandemic has brought on major challenges and changes to the economy, corporations and society as a whole. This crisis has also...
by monina | Nov 27, 2023 | Blog
Does your document production workflow seem to be working against you? Do you spend time copying and pasting data from one piece of software into another? Well, you’re not alone! Lots of document operations are really a collection of unconnected pieces. It’s a...
