Utilities

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How Racami works with Utilities

Racami understands the challenges utility companies and dual billers face when it comes to managing payments effectively and efficiently. That’s why we’ve developed Alchem-e Pay, a cutting-edge payment processing solution tailored to the unique needs of the utility industry. Alchem-e Pay empowers utility companies and dual billers to
simplify and streamline their payment operations, ensuring seamless transactions, enhanced customer experiences,
and optimized financial processes.

How Racami helps Utilities

Racami provides utility companies with the tools they need to transform payment processing. Alchem-e Pay ’s
features, including payment portals, secure data handling, and flexible deployment options, ensure that utility
companies and dual billers can modernize their payment systems and drive operational excellence. The platform integrates seamlessly with existing processes and systems, allowing utilities to automate bill presentment, accept
digital payments, and offer a variety of payment methods. Alchem-e Pay not only simplifies payment processing but also enhances customer satisfaction, reduces manual workloads, and positions utilities and dual billers at the forefront of modern payment technology.

Use Cases

01. Streamlining Payment Operations

Alchem-e Pay simplifies payment operations for utilities, ensuring seamless transactions and improved financial processes, leading to enhanced customer experiences.

02. Modernizing Payment Systems

Racami helps utilities modernize their payment systems with Alchem-e Pay, offering payment portals, secure data handling, and various payment methods. This simplifies payment processing, reduces manual workloads, and enhances
customer satisfaction.

03. Driving Operational Excellence

Utilities integrate Alchem-e Pay to drive operational excellence, streamlining payment processes and positioning themselves at the forefront of modern
payment technology for efficient operations and improved customer satisfaction.

04. Enhancing Customer Experiences

Racami collaborates with utility companies to enhance customer experiences through simplified payment operations. Alchem-e Pay reduces customer effort, leading to higher satisfaction, a critical factor in the competitive utility industry.

“Racami is a big part of the future for us. We’ve done the research and we know there is demand with our existing clients for these value-adding services.”

Andy Pallotta

MassPrinting, President

“A common challenge we hear from our clients and prospects today is that they need visibility, security and control of their client communications with speed to market and 100% accuracy. This all needs to be achieved while allowing what we, as print manufactures, do well, which is to produce these programs in the most effcient manner for our production teams by utilizing a standardized workflow within in a single tool. Alchem-e™ does exactly that. There is a ton of functionality native to Alchem-e™”

Jared Mascarenaz

IC Group, Vice President of Technology Solutions & Business Development

“I‘ve found it hard in recent years to get help from any of my vendors without having to wait weeks or months for a response. Racami has been refreshingly different! The whole team are always quick to respond to me and amazingly fast to come back with a fix. I just wanted to say thank you for being a bright shining star compared to all the rest!”

Joy Hampton

Chattooga County Tax Commissioner

“Our first goal with Racami was to replace our existing workflow and reduce our reliance on our print company partners for new client set-up. The product stood up to the challenge and has performed very well for us.”

Bill Crowley

MassPrinting, Vice President of Sales

“I can do 4 times the volume in a day with the same amount of people than I could when we fist engaged. And I can be confident of an accuracy level that’s off the charts ridiclous.”