See your county’s
collection picture.
Your tax software holds the data. Seeing the full picture can still mean running reports, exporting files, and working through spreadsheets. Alchem-e NUDGE (Notifications, Update & Delinquency Guidance Engine) brings collection performance and outstanding accounts into a dashboard, so you can see where things stand and where to focus.
Used and recommended by
Georgia Tax Commissioners
A five-year-old balance shouldn’t be a surprise. Alchem-e NUDGE makes it easier to see how long taxes have gone unpaid and where the largest balances sit, so commissioners can direct attention to the accounts that need it.
Why Alchem-e NUDGE
You have the data. You shouldn’t have to build the view.
Find the balances that deserve attention without first asking staff to assemble the answer.
Someone has to run the reports, export the files, and work through the spreadsheets. A question about a different tax year or balance range can send them back through it again.
Turn the county-wide view into a focused account list. Review aging or higher-value balances, see the details, and direct the next follow-up.
Show me the dashboardWhat happened on this account, and what’s next?
When a taxpayer calls back, staff should be able to find the last conversation, any payment commitment, and the next step without asking around the office.
Bring in your county’s tax data
Load account data through file imports or supported source connections. Your existing tax system remains the source for balances.
Choose priorities and assign accounts
Review aging and balance segments, then direct accounts to the staff responsible for follow-up.
Record the conversation
Keep call outcomes, notes, promises to pay, and payment-plan commitments with the account.
Send scheduled reminders
Use email and text notifications, including payment reminders, with the channels and contact settings configured for your county.
Review progress
As source data refreshes, see which balances remain, review recorded staff activity, and decide which accounts need another follow-up.
Reminders keep going
after the call ends.
We set up your county’s email and SMS templates and the schedule that sends them. From there, Alchem-e NUDGE sends delinquent notices and payment plan reminders automatically. Reminders follow the latest balance from your tax data, so an account paid in full stops getting them.
Help Tax Commissioners
direct the work.
County-wide measures help Tax Commissioners set priorities. The account history gives staff the context to carry them out.
Set priorities for the office.
Review collection measures, aging, balance ranges, and recorded staff activity. Move from a portfolio question to the accounts behind it.
Pick up where the last conversation ended.
Find the assigned account, review previous outreach, record an outcome, and manage the next follow-up from the same workspace.
An add-on to your tax system.
No replacement required.
Keep the software your county uses for billing and tax balances. Alchem-e NUDGE adds the dashboard and follow-up tools around it.
Your existing tax system remains the source for the amount owed.
Frequently asked
questions
We already have tax software. Why add Alchem-e NUDGE?
Your tax software may already hold the information you need. But if getting a county-wide collection view means generating reports, exporting files, and combining or calculating results in spreadsheets, your team still has to assemble the answer. Alchem-e NUDGE consolidates collection measures and outstanding accounts into a dashboard, with drill-downs to the accounts behind the totals. Staff can then manage assignments, outreach history, and reminders around that view while your tax software remains the source for balances.
Can staff send email and text reminders?
Alchem-e NUDGE supports email and SMS notices and scheduled payment reminders. Available outreach depends on the contact information, alert settings, templates, and notification configuration established for your county. We’ll walk through those options in the demo.
Does Alchem-e NUDGE handle the legal tax-sale process?
The current offering focuses on collection analytics, staff coordination, and notifications. Statutory tax-sale procedures, legal notices, and certified-mail workflows are outside the scope of this offer.
How are balances kept current?
Account balances are refreshed from the county’s source tax data using the import or supported connection configured for the county. Refresh timing and available connections are part of the implementation discussion.
What does Alchem-e NUDGE cost?
Request a demo to discuss the scope, data setup, and pricing for your county. We’ll review your office’s needs before proposing an approach.
Ready to see your county’s collections in one dashboard?
By the end of the demo:Fill out the form and our team will contact you to arrange a time.