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Top 25 Customer Experience Quotes to Inspire You in 2021!

The #1 priority for the majority of organizations is to improve the customer experience. But what exactly is the customer experience? According to Hubspot, “customer experience is the impression your customers have of your brand as a whole throughout all aspects of the buyer’s journey. It results in their view of your brand and impacts factors related to your bottom line including revenue.” 

At Racami, customer experience is at the core of our business. From the multichannel communication solutions we provide to help brands communicate better and reach more customers through their preferred channel, to the IT services we offer and the way that we communicate and build relationships with our clients. Because of this, we decided to compile a list of our all-time favorite 25 best customer experience quotes to inspire your team and delight your customers in 2021! 

 

1. There’s only one boss; the customer.

Sam Walton

Customer Experience Quote

2. All of your customers are partners in your mission.

Shep Hyken

Customer Experience Quote

3. Focusing on the customer makes a company more resilient.

Jeff Bezos

Customer Experience Quote

4. Customer experience isn’t an expense. Managing customer experience bolsters your brand.

Stan Phelps

Customer Experience Quote

5. Success is not delivering a feature, it is learning how to solve the customer’s problem.

Eric Ries

Customer Experience Quote

6. There’s no technology that can be ‘The Answer’ to a better customer experience in the absence of effective strategy and planning.

Brad Cleveland

Customer Experience Quote

7. Customer experience is the new marketing battlefront.

Chris Pemberton

Customer Experience Quote

8. The best advertising you can have is a loyal customer spreading the word about how incredible your business is.

Shep Hyken

Customer Experience Quote

9. CXM= The art and science of coaxing lifetime loyalty from daily transactions.

Steve Curtin

Customer Experience Quotes

10. Quality in a service or product is not what you put into in. It is what the customer gets out of it.

Peter Drucker

Customer Experience Quotes

11. Make the customer the hero of your story.

Anne Handley

Customer Experience Quotes

12. A brand is no longer what we tell the consumer it is—it is what consumers tell each other it is.

Scott D. Cook

Customer Experience Quotes

13. As a brand marketer, I’m a big believer in ‘branding the customer experience’, not just selling the service.

John Sculley

Customer Experience Quote

14. A consistent and predictable experience creates customer confidence, which can lead to loyalty.

Shep Hyken

Customer Experience Quote

15. Improve the experience and everybody wins.

Dharmesh Shah

Customer Experience Quote

16. Make every interaction count, even the small ones. They are all relevant.

Shep Hyken

Customer Experience Quote

17. Always deliver more than expected.

Larry Page

Customer Experience Quote

18. In a world where products and services are becoming more and more commoditized, customer experience is the only true differentiator.

Annette Franz

Customer Experience Quote

19. The best way to control your customer experience is to intentionally create it.

Elle Robertson

Customer Experience Quote

20. Provide an experience that is both useful, usable, desirable, and differentiated and you will create demand for your brand and delight your customers.

David Armano

Customer Experience Quote

21. To the customer, you are the company.

Shep Hyken

Customer Experience Quote

22. The most important thing is to obsessively focus on the customer. It’s our job every day to make every important aspect of the customer experience a little bit better.

Jeff Bezos

Customer Experience Quote

23. Happy customers are your biggest advocates and can become your most successful sales team.

Lisa Masiello

Customer Experience Quote

24. Stop selling, start helping.

Zig Ziglar

Customer Experience Quote

25. Leading executives have recognized that really moving the needle on customer satisfaction rrequires a more ambitious effort—a transformation of the entire customer experience.

Stephanie Lotz

Customer Experience Quote