How to Communicate With Customers Today

How to Communicate With Customers Today

Customers put a high value on positive and valuable engagements. They want relevant communications from companies with whom they choose to do business, and they want it on their terms. These standards apply to the communications and marketing messages they receive,...
The Multichannel Communications Formula for Success

The Multichannel Communications Formula for Success

If you have fragmented technologies and workflows, you’ll have a hard time reaping the benefits that multichannel communications has to offer. Why? Because information about consumers (content) goes through workflows to create personalized communications in the format...
Send it Here, Send it There, Send it Everywhere!

Send it Here, Send it There, Send it Everywhere!

Does your document production workflow seem to be working against you? Do you spend time copying and pasting data from one piece of software into another? Well, you’re not alone! Lots of document operations are really a collection of unconnected pieces. It’s a...
Almost Perfect Isn’t Good Enough

Almost Perfect Isn’t Good Enough

Do you remember when 99% accuracy used to be OK? Clients and end–users accepted occasional document processing errors. “Nobody’s perfect” was a widely accepted refrain. That’s no longer the case. Customers aren’t as tolerant anymore. They’ve become accustomed to the...