A Decades-Old Practice is Ready to Explode

A Decades-Old Practice is Ready to Explode

The global market for Electronic Bill Presentment and Payment (EBPP) is estimated at 19.8 billion bills sent in 2022. Analysts project it will reach 35 billion by 2026. That is an incredible opportunity for document service providers to offer EBPP for their clients....
Integration – The Big Challenge for CCM Service Providers

Integration – The Big Challenge for CCM Service Providers

All customer communication management (CCM) service providers and in-plant operations need to automate production and make the process more efficient. Modernized production is the only way to sustain growth and continue to be profitable. Companies that cannot automate...
Revenue You Might Be Missing

Revenue You Might Be Missing

Quick and easy payment processing is necessary for merchants working to grow their businesses. When online payments increase, the need for payment processing increases. It is a logical extension that the service provider who prints and mails the bills also provides...
State of the Document Industry and a Look Ahead

State of the Document Industry and a Look Ahead

The continuing COVID-19 pandemic, an up and down economy, and changes in postal rates and delivery standards affected customer Communications Management (CCM) in 2021. Managing customer communications will be increasingly important in 2022 because customers expect...