by monina | Nov 28, 2023 | Blog
Production facilities in every industry are replacing manual processes with automation. Print/mail service providers and in-plant document centers are no exception. Automation is no longer a trend in mail and print. It is here. Providers must automate as much of their...
by Racami | Nov 28, 2023 | Press Release
Atlanta, Georgia— On July 15th, Racami, the CCM software and IT services provider, announced today a thorough update of their leading customer communications management platform, Alchem-e™. The 6.5 update addresses industry needs for tighter security, faster...
by monina | Nov 27, 2023 | Blog
“What’s the status of my job?” – it’s a question clients often ask of print and mail operations. Traditionally, inquiries like these are handled by an account representative who fields the client’s phone call, email, or text message. To answer the question, the...
by monina | Nov 27, 2023 | Blog
Print and mail producers have been answering questions about document status forever, and now the questions extend to include digital messages. It’s no longer acceptable to answer clients an hour or two later, after physically searching through the production...
by monina | Nov 27, 2023 | Blog
Customers put a high value on positive and valuable engagements. They want relevant communications from companies with whom they choose to do business, and they want it on their terms. These standards apply to the communications and marketing messages they receive,...
