Integration – The Big Challenge for CCM Service Providers

Integration – The Big Challenge for CCM Service Providers

All customer communication management (CCM) service providers and in-plant operations need to automate production and make the process more efficient. Modernized production is the only way to sustain growth and continue to be profitable. Companies that cannot automate...
State of the Document Industry and a Look Ahead

State of the Document Industry and a Look Ahead

The continuing COVID-19 pandemic, an up and down economy, and changes in postal rates and delivery standards affected customer Communications Management (CCM) in 2021. Managing customer communications will be increasingly important in 2022 because customers expect...
You Might Not Need Faster Print / Mail Equipment

You Might Not Need Faster Print / Mail Equipment

Print/mail hardware salespeople often lead with “feeds and speeds” when proposing new equipment. How fast a new printer, inserter, tabber, or mail machine can run often dominates the new equipment sales conversation. With a new machine the salespeople promise, the...
Email Management 101: Breaking Into the Industry

Email Management 101: Breaking Into the Industry

Let’s say you are a service bureau or service firm and you are printing your client’s bills. You want to break into the email industry because now every channel is converting into a digital one. You are already printing the bills so how hard can it be to deliver this...