by Racami | Nov 28, 2023 | Press Release
Atlanta, Georgia— On July 15th, Racami, the CCM software and IT services provider, announced today a thorough update of their leading customer communications management platform, Alchem-e™. The 6.5 update addresses industry needs for tighter security, faster...
by monina | Nov 27, 2023 | Blog
Companies have invested millions of dollars acquiring, learning, and modifying software and hardware components they use to create and distribute high volume documents. In almost every case, document operations feature software and machines from several vendors....
by monina | Nov 27, 2023 | Blog
“What’s the status of my job?” – it’s a question clients often ask of print and mail operations. Traditionally, inquiries like these are handled by an account representative who fields the client’s phone call, email, or text message. To answer the question, the...
by monina | Nov 27, 2023 | Blog
Print and mail producers have been answering questions about document status forever, and now the questions extend to include digital messages. It’s no longer acceptable to answer clients an hour or two later, after physically searching through the production...
by monina | Nov 27, 2023 | Blog
Customers put a high value on positive and valuable engagements. They want relevant communications from companies with whom they choose to do business, and they want it on their terms. These standards apply to the communications and marketing messages they receive,...
