Integration – The Big Challenge for CCM Service Providers

Integration – The Big Challenge for CCM Service Providers

All customer communication management (CCM) service providers and in-plant operations need to automate production and make the process more efficient. Modernized production is the only way to sustain growth and continue to be profitable. Companies that cannot automate...
Revenue You Might Be Missing

Revenue You Might Be Missing

Quick and easy payment processing is necessary for merchants working to grow their businesses. When online payments increase, the need for payment processing increases. It is a logical extension that the service provider who prints and mails the bills also provides...
State of the Document Industry and a Look Ahead

State of the Document Industry and a Look Ahead

The continuing COVID-19 pandemic, an up and down economy, and changes in postal rates and delivery standards affected customer Communications Management (CCM) in 2021. Managing customer communications will be increasingly important in 2022 because customers expect...
Production Control Effects of a White Paper Workflow

Production Control Effects of a White Paper Workflow

As high-volume document production operations migrate to high-speed inkjet presses, commercial print and mail providers aspire to a white paper workflow. Eliminating pre-printed forms is often the principal motivator when justifying an inkjet investment. Merging jobs...
You Might Not Need Faster Print / Mail Equipment

You Might Not Need Faster Print / Mail Equipment

Print/mail hardware salespeople often lead with “feeds and speeds” when proposing new equipment. How fast a new printer, inserter, tabber, or mail machine can run often dominates the new equipment sales conversation. With a new machine the salespeople promise, the...